Description
Introduction. Part 1. 1. Always identify who it is that has a problem. 2. People behave well if they can. 3. People do what makes sense. 4. The one that takes responsibility can make a difference. 5. Those who are used to failing learn nothing from failing one more time. 6. You need self-control to be able to cooperate. 7. We all do what we can to maintain self-control. 8. Affect is contagious. 9. Conflicts consist of solutions and Failures require an action plan. 10. We make demands that patients wouldn’t make on themselves – but in a way that works. 11. You become a leader when someone follows you. Part 2. 12. We work in a garage. 13. Example situations and Action plans. 14. Study materials. Notes and references.
